Frequently Asked Questions (FAQ)

When will my order be delivered?

We always try to dispatch orders the next working day. You can choose Standard Delivery (2-5 days) or Next Day Delivery (order placed before 12pm Sunday to Thursday). Please check our Delivery Information here. If you have any questions, contact us or simply call on +971 4 285 9946.

Can I change my order/delivery address?

If your order has not yet been dispatched, the easiest way to do this is to contact us or call us on +971 4 285 9946, we will happily make the changes for you.

What are the payment methods?

We accept cash on delivery or credit card payment. 

What can I do if there is something wrong with my order?

We are really sorry if there is a problem with your order. If the item has been damaged in transit or you received a wrong item, please take a photo and upload it when creating your online return request. Alternatively send it to returns@mygreenchapter.com quoting your order number and we will be in touch to discuss your options of returning the order.

We will do our best to replace the damaged/wrong item if we are at fault. Please see our Returns and Refunds policy.

If you have any questions, contact us or simply call on +971 4 285 9946. 

How long will it take to get a refund

Refunds usually take 3-5 working days. Please check our Returns and Refunds policy.

How do I cancel an order

If your order has not yet been dispatched, you can cancel your order by contacting our Customer Support at hello@mygreenchapter.com or call +971 4 285 9946. Please allow 3-5 working days to process your refund. If your order has already been dispatched you can still return it within 7 days to get a refund. Unfortunately, you cannot cancel your order online.

How much does delivery cost

You can choose Standard Delivery (2-5 days) or Next Day Delivery. Check our Delivery Services and Charges.

Please note that we only deliver in the UAE at the moment.

I haven't received a confirmation email. Why?

You should always receive a confirmation email once your order has completed, followed by a dispatch email once the order has left us. If you do not receive these emails, check your account information to ensure the correct email address has been submitted and there are no misspellings.

If you have any questions, please contact us or simply call on +971 4 285 9946.

I have an account but I can't log in. Why?

The most common reason is that the wrong password is being entered. Please check spelling of both your password and your email address. To reset your password, login into your Account and click on "Forgot your password". You can reset your password by entering your email address and following the instructions in the email we send you. You’ll be asked to immediately create a new password you can then use to sign in. 

 If you have any questions, please contact us or simply call on +971 4 285 9946.

How do I contact the Customer Support team?

You can contact our Customer Support at hello@mygreenchapter.com at any time or call +971 4 285 9946.

P.O. Box 26132 - Dubai, UAE

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