Returns & Refunds Policy

We’re sure you will like your product, but if not, you can return it to us and we will happily refund you.

3 conditions to be eligible for a return:

  1. A return can only be made within 7 days from the date of delivery
  2. The item must be in a good condition and not used (original tag for clothing/footwear items)
  3. The item should be returned in the same packaging

4 steps:

  1. Login into your your account and click on 'My Returns' to make a new return request
  2. We will arrange the item collection within 2-3 days
  3. The item will be checked upon delivery in our fulfillment centre
  4. Once checked and approved, your refund will be processed within 48hrs (we will issue a full refund including shipping charges if your item is damaged or defective)

If you have any questions, please email us at returns@mygreenchapter.com or simply call us on +971 4 285 9946, we are here to help.

Sunday – Thursday 9:30am-1pm / 2pm-5pm

 

P.O. Box 26132 - Dubai, UAE

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